Return & Refund Policy

At Divine NKB Naturals, we value your trust and aim to deliver pure, natural, and high-quality agarbatti and puja products. Please read our policy carefully before placing an order.

1. Returns Policy

Due to the nature of our products (agarbatti, incense sticks, havan cups, puja items), returns are accepted only under the following conditions:

  • Product received is damaged during transit
  • Product received is defective
  • Product received is incorrect (wrong item delivered)

Returns are not accepted for:

  • Opened or used products
  • Products damaged due to improper handling by the customer
  • Change of mind or fragrance preference
  • Products without original packaging and labels

2. Return Request Process

To initiate a return request, please contact us within 48 hours of delivery with:

  • Order ID
  • Clear photos or video of the product
  • Brief description of the issue

Mail: divinenkbn@gmail.com

Phone: +919881988294

Our team will review the request and respond within 2 working days.

3. Refund Policy

  • Once the returned product is received and inspected, the refund will be initiated.
  • Refunds will be credited to the original mode of payment within 5–7 business days after approval.
  • Shipping charges, if applicable, are non-refundable, unless the return is due to our error.

4. Replacement Policy

  • In eligible cases, we may offer a replacement instead of a refund.
  • Replacement products will be shipped after verification.
  • Delivery time for replacements may vary based on location and stock availability.

5. Cancellation Policy

  • Orders can be cancelled only before dispatch.
  • Once the order is shipped, it cannot be cancelled.
  • To cancel an order, please contact us immediately with your Order ID.

6. Non-Returnable Items

The following items are strictly non-returnable and non-refundable:

  • Opened or used agarbatti/incense products
  • Havan cups and puja items once opened
  • Products purchased under special offers or clearance sales
  • Gifted items

7. Delayed Refunds

If you have not received your refund within 7 business days, please:

  1. Check with your bank/payment provider
  2. Contact us at divinenkbn@gmail.com

8. Policy Updates

Divine NKB Naturals reserves the right to update or modify this policy at any time without prior notice. Changes will be effective once posted on this page.

9. Contact Us

Divine NKB Naturals
Pune, Maharashtra, India

Mail: divinenkbn@gmail.com

Phone: +919881988294

Short Refund & Cancellation Policy

(For Razorpay / Cashfree / Payment Gateway)

Divine NKB Naturals – Refund & Cancellation Policy

  • Returns are accepted only for damaged, defective, or incorrect products.
  • Return requests must be raised within 48 hours of delivery with proof.
  • Opened or used products are non-returnable.
  • Refunds will be processed to the original payment method within 5–7 business days after approval.
  • Orders can be cancelled only before dispatch.
  • Shipping charges are non-refundable unless the issue is from our side.

For support, contact: divinenkbn@gmail.com